Welcome to our page dedicated to all things Supporter Engagement! In this page, you will find numerous resources about Supporter Engagement - from participant registration, participant lifecycle, MI3, letters, reminders from our Support Engagement team, and FCP ticketing. The goal of this page is to equip you with information and skills needed for your role as a Project Director or SDS Representative of your CDC. We hope that this page will be helpful to you and to the CDC as you engage with our participants and neighbors.

Job Aids


Browse the resources below to read and download job aids related to Supporter Engagement. You can also visit Tanglaw Discover Section to see more.

Process Workflow


Take a look at some of our process work flow for various Participant Lifecycle Events such as New Participant Request, Update, Transition, Reinstatement, Planned and Unplanned Exit, among others.

Video Tutorials


Watch and download available video tutorials on various topics from New Participant Registration to Actual Letter Scanning. You may also check more videos on the Discover page.

Online Courses


We have available online courses, called Computer-based Trainings (CBTs) that you can take within Tanglaw. Browse through the available courses and take one today. As you finish an online course, you will receive a certificate as well.

Forms


Need specific forms and documents? Check out this section for different forms - from New Participant Registration, CDPR Booklets to Connect manual forms.

Reminders


Access these short reminders about various topics to keep you updated on processes about Supporter Engagement.

MI3 Reporting


For MI3 concerns, please communicate with your respective CF-SDS. 

FCP Ticketing


To know how to access the job aid for FCP Ticketing, click here.

Create a Ticket